New Customer Registration
Create a new customer account by clicking here.
Enter your own new password during the registration process, or have a password generated by our system and emailed to you.
Once you have completed the registration process, a confirmation email will be sent to the email address you provided. If you do not receive a confirmation of registration email, please check your spam folder or contact us.
Please ensure that your email address is correct.
Creating a Guest Account
You have the option of creating a guest account. When selecting this option, you'll need to enter all your details for each new order you place, as your details are not saved in our system. A guest account cannot sign up for our newsletters, i.e. is unable to take advantage of the promotions running when an order is placed. A customer registered as a guest is unable to benefit from all the account advantages that a registered customer has.
Guest accounts are unable to view the status of an order. The tracking code is sent once-off to the email address provided.
If you placed an order using a guest account and change your account from a guest account to a registered customer account, this can be done by registering as a new customer on our website or by contacting our Customer Support Team. We will be happy to change your guest account into a normal customer account.
Please ensure that the email address provided is correct! If not, you will not receive any information regarding the delivery of your parcel.
Creating a Company Account
The VAT Registration Number must be entered when placing an order as a company. When the company is located outside of Austria, it is important to note that the VAT Registration Number is recognised internationally. If not, the VAT Registration Number will not be accepted by our system. Our system verifies the VAT Registration number according to the European Union guidelines.
Value added tax is not added to an order when using a VAT Registration Number. If the VAT Registration Number is not accepted by our system you are still able to place an order. The value added tax can be declared as such in your country at the end of the year. The value added tax paid will then be refunded.
The tax number entered into our system will not change the total amount payable. It only serves to illustrate additional information on your invoice.
Reduced Prices for Resellers
Unfortunately we do not offer reduced prices or provide separate price lists for resellers and distributors. Our products are sold directly to the end consumer.