Placing an Order

Where is My Order?

You can easily track your order via the link in your order confirmation email or in your customer account. If you have a customer account, you can find all your order information under "My Orders".

Product Availability & Stock Levels

We always try to have as many products as possible in stock for you.

You will find information about delivery times in two places on our website: directly on the product page and in your shopping basket.

You can view the status of the product on the product page. Products statuses include:

In stock: The product is available for immediate delivery. It will be shipped on the same or the next working day.

In stock as of: The product is currently not in stock, but should be available again as of the specified date.

Currently unavailable: Unfortunately, we do not have exact information as to when the product will come back in stock. It is possible that the supplier is having delivery issues or that there are difficulties with the manufacturer. To avoid unnecessarily long waits or delivery times, you are not able to order products that are unavailable. However, you can click on the "Notify as soon as available" button, and you will then automatically receive an email as soon as the product is back in stock.

Sold out: The product is no longer in production or has been removed from our range.

The delivery date of your order depends on several factors such as your delivery address, delivery service, the availability of goods, time of order and method of payment. Here is an example:
You order an "In stock" product. Only this product influences the delivery time your order needs. The expected delivery date is displayed next to the product and in the shopping basket.
If you add another product to your shopping basket that is not in stock, the estimated delivery date for the entire order will change. You can see the estimated date of delivery in your shopping basket.

We will let you know if there are any delivery problems with your order.

The anticipated delivery date depends on several factors such as the delivery address, the delivery service, the availability of products you ordered, the time the order was placed, and the payment method selected for the order.

Here's a more detailed description:
You've found a product that you like, and the product description says: "In stock". The "In stock" description means that your product is immediately available for dispatch. When you add this product to your shopping basket, you can see when your order is anticipated to arrive.

If you add another product to your shopping basket that is not in stock, and this product not immediately available, the delivery date for your entire order will change. Your order will only be dispatched when all products in your basket are available (in stock). We do not send partial deliveries.

If there are any delivery problems with your order, we will let you know as soon as possible.

Can I Change My Order?

If your order has already been packed, we can no longer make any changes. However, you can simply return the unopened goods after receiving your parcel. Find out how to make a return under Returns.

If your order has not been packed or dispatched yet and you would like to make a change to it, please write to us using the contact form. Please provide all the following information:

  • Your order number
  • Which product should be changed, cancelled or added to your order
  • Please include the item number, colour, size, and any other relevant information about the products you would like to add or subtract from your order

Adding or exchanging a product from your order may incur additional costs or credits. If the new products you added incur extra costs, you will receive a payment request from us for the outstanding sum. We will also refund any excess credit due to the changes. Please let us know whether you would like to receive this amount as a voucher, or if you would prefer to have the money refunded in a transfer.

Can I Cancel My Order?

As long as your order has not been packed, you can cancel it in your customer account overview. Click here to see your orders. We will do our best to honour your wishes. However, we are unfortunately not able to cancel orders that have already shipped or have already been packed.

Order Status

Once you've placed your order, you can see its status in your account.

Outstanding payment: This means that we haven't received your payment yet. Changes can still be made to your order.

Expected delivery by: Your order has been placed, but has not been processed yet. Changes can still be made to your order.

Dispatched: Your order has been sent.

Cancelled: Your order has been cancelled.

I Have Not Received an Order Confirmation.

Please check your spam folder to see if you can find your order confirmation there. If you can't find a confirmation email in your inbox, you may have entered an incorrect email address, or not fully completed the checkout process In this case, please contact our customer service department. We will be happy to help you!

Payment Options

Available payment methods in United States
Amazon Pay
Pay easily and securely with your Amazon account
Apple Pay
Pay safely and securely with Apple Pay
Credit Card
Quickly and securely pay by VISA, Mastercard, American Express, Diners Club, JCB.
Debit or credit card
Pay with your card in the next step.
We support all major credit and debit cards.
Debit card
Pay safely and securely using your debit card.
Cash in Advance
Transfer the amount to our account after placing your order. Your order will begin processing as soon as we receive your payment.

I Want to Cancel a Subscription.

You can easily cancel your subscription here.

If you want to change something about your subscription, please write to us using the contact form. We'll be happy to make the changes for you.

My Order is a Gift

Gift Boxes

You can select the “Gift Box” option on the “Delivery Options” page in the checkout process (Step 4). Your order can be packed in a gift box for a surcharge of €1.90. Unfortunately, not all orders can be gift-wrapped, as large or tall items will not fit in our gift boxes. If this is the case for your order, you'll receive a notification during checkout letting you know.

Greeting Card

At checkout, you can add a personal greeting card to your order. Choose between various designs, write a personal message and preview the finished version before adding it to your basket.

It is not possible to add a greeting card once the order has been completed.

Invoice Not Enclosed

This option is important if you are looking to send a gift box that does not contain the invoice. In such cases, the delivery address can vary from the billing address. The package is then shipped to the delivery address, and the invoice is sent to the billing address.

When the billing and delivery addresses are identical, the gift box and the invoice are packaged separately but are both shipped to the same address.

How Will I Receive My Invoice?

You can choose between two options at check-out:

  • As an environmentally-friendly email
  • Send the invoice with my order

You'll find these options on the "Delivery options" page of the checkout process (Step 4).